If you’re not quite sure which size is right for you, check out our size guide here. It's also located next to the size on each style.

Contact us at shop@selfhood.dk immediately.

Unfortunately address changes are not possible for shipped orders. However, you can often choose a different drop-off location, e.g. a post office, via the shipment tracking.

We start to pack your order as soon as possible during working hours. So please reach out to us as soon as possible if you want to cancel your order at shop@selfhood.dk

We can't cancel the order if we already processed it.

You can pay by credit card or PayPal.

We offer Mobilepay payment to Danish customers.

Once your order is placed, you will receive an order confirmation email. And once your order is packed, you will receive an email notification with your tracking information.

Please note that shipping fees are non-refundable in the case of returns.

Yes, we ship (almost) all over the world. You can find the countries we ship to here.

If a country isn't on the list, reach out to us, and we can investigate if we can make a special arrangement - please note that shipping cost in these cases are high.

A list of the countries we deliver to can be found here.

If a country isn't on the list, reach out to us, and we can investigate if we can make a special arrangement - please note that shipping cost in these cases are high.

An overview of the shipping costs for most countries can be found here.

ATTENTION: Outside the EU additional costs / custom duties may apply. We do not determine
the amount and can not influence it directly.

Standard delivery is within 2-5 working days from the moment you submit your order.

We are sorry that your order was returned to our warehouse by the parcel service. Note that each parcel shop has their own timeframe for pick-up. You can see the return reason in the tracking system.

The invoice amount from the order that was not picked up will be refunded, not the shipping cost. We kindly ask you to place your order once again via our online shop.

If your order was returned to us by mistake or due to an error, please reach out to us at shop@selfhood.dk with your order- and tracking number.

In the tracking system you can see in which branch the package was delivered. Usually you will also receive a notification note from the parcel deliverer. If this is not the case, it is best to contact the parcel deliverer directly.

If you have not received all the articles you expected please reach out to us at shop@selfhood.dk for us to investigate, please remember to state your order number in the email.

We can unfortunately not offer free return shipment.

The return shipping cost will be deducted from your refund amount.

As soon as you have received your delivery, you can return the items to us within 14 days
after receipt. The items must be unworn and in their original packaging.

Fill out the return in the return portal here.

We recommend returning your order in a secured package. 

We accept the return of underwear in unworn and unwashed condition. We understand that you will need to try on the underwear to check the fit. When trying on underwear, please wear another pair underneath.

Make sure to keep your tracking number, which you will find on your return receipt.

With this tracking number you will be able to follow the status and location of your return.

We are sorry that you received a defective article. Please reach out to us at shop@selfhood.dk

If relevant, please include:

customer ID 

order number (order confirmation email)  

article name and number   

wash cycle, spin speed and your detergent  

photos (article with defect & care label so we can see the style number) 

We try to be as quick as possible but we handle returns manually, so we need a little time to process it. Usually,
the refund is made within 14 days after we receive the returned items.

We will refund you to your used payment method.

To exchange an item you need to return the item, then make a new order of the wished item. We do not offer exchanges due to our payment/shipping setup.

We are sorry that you are not happy with your item. Your feedback helps
us to improve our products and customer service.

Please send us the information regarding your claim to shop@selfhood.dk and if relevant, please include:

customer ID 

order number (order confirmation email)  

article name and number   

wash cycle, spin speed and your detergent  

photos (article with defect & care label so we can see the style number) 

We are sorry that you are not satisfied with your item. Your feedback helps us to improve our products.

Unfortunately we cannot process your claim directly. Your contact person is always your contractual partner at the time of purchase in case of a defect in the article. The reason for this process is that the contractual partner is the owner of the goods before you received them.

We don´t have control over the return- and claim conditions from the retail partners and therefore can not intervene in this process.

We can only handle claims if the order was placed in our online shop.

Sorona® is a partially plant-based polymer filling that we use instead of a down filling. Made from crops,  Sorona®-renewably sourced fibers are lightweight, breathable, and warm – and vegan. Sorona® is at the forefront of innovation
and has been actively moving its entire company towards a smaller carbon footprint year over year. 

Although not as warm as a down filling, these fills are better for activities where you are sweating and grinding, like biking to work, as they retain their insulating abilities with dampness and are still good at wicking that moisture away from your body. Another benefit of synthetic insulated coats is that they don’t require as much precious care as a down-fill jacket. You can get a bit mucky and throw it in the wash with no worries.

Find even more information about Sorona® on their own website here: https://sorona.com/

3M™ Thinsulate™ Insulation is a warm yet lightweight synthetic fibre. The version we use the most, is made with 78% recycled fibres. 3M™ Thinsulate™ is specially developed to be thin, yet warm – so although the jacket doesn’t seem super padded it can still be very warm. Our jackets come with a warmth scale developed by 3M™ Thinsulate™.

To read even more about the material have a look at 3M™'s website here.

We use EcoElite Teflon coating on our outerwear to make them dirt- and water repellant,
hence making them more durable.

The Teflon EcoElite™ coating are nothing like the one you may know from frying pans back in the days. It's a bio-based and non-fluorinated stain repellent technology that repels water and water-based stains.

GSM stands for Grams per Square Meter. It is the weight of the fabric if you take a 1x1 meter
sheet of material and weigh it in grams.

GSM helps you to understand the
heaviness and density of the fabric/filling.

WCP stands for Water Column Pressure. It is a way to measure how
waterproof a jacket is. The higher the number, the more water resistant the
fabric. 

In the case of a 10K jacket (or 10,000mm), you could stack a 1 inch by 1 inch
column of water 10,000mm high before water starts to seep through to the
fabric’s other side.

A rating of up to 10K is enough to handle light to average rain for a short amount of time. Ratings between 10K and 15K can handle a moderate amount of rain for much longer. Jackets rated between 15K and 20K or higher are serious shells for heavy, intense rain over a prolonged period.

Please note that a waterproof fabric doesn't necessarily make a waterproof jacket. Achieving waterproofness requires tapered seams, a feature we seldom include due to its impact on breathability. This is why we categorize our styles as water-repellent rather than waterproof.

A flag label is a small piece of fabric featuring either our Selfhood name or our torch logo. It's typically placed either at the bottom of the garment or in the side seam.

We don't have our own stores, but you can discover our brand in numerous stores across the world, mainly in Europe. Locate them here